Shipping Policy

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1. Order Processing

All orders are processed based on finalized agreements, including confirmed product specifications, quantities, and delivery terms. As we do not support direct online checkout, please contact our sales team for quotations and order arrangements.

2. Shipping Methods

We offer the following shipping methods depending on your order size and location:

Domestic Freight (within the country/region)
International Sea Freight (LCL/FCL)
Containerized Shipping
Palletized Air Freight (for urgent or small-batch orders)

All shipments are handled in compliance with standard packaging protocols to ensure the safety of our stone products during transportation.

3. Shipping Timeframe

Delivery timelines depend on the following factors:

Product availability
Custom production lead time
Destination country or region
Freight method (sea/air/land)

Typical shipping times:

Domestic: 3–7 business days after dispatch
International: 2–6 weeks depending on port and customs

Specific lead times will be discussed during the quotation and contract process.

4. Shipping Costs

Shipping costs are calculated based on:

Destination
Order volume and weight
Selected freight method

We will provide detailed shipping quotes as part of the project proposal. Customers are welcome to arrange their own logistics if preferred.

5. Packaging & Handling

Our products are packed using:

Strong wooden crates or pallets
Moisture-proof wrapping
Protective padding for fragile items

We ensure all items are handled with care to reduce the risk of breakage or damage during transit.

6. Customs, Duties, and Taxes

For international shipments, the buyer is responsible for customs clearance, import duties, and applicable taxes unless otherwise agreed in the contract. We can provide necessary documentation including: