Shipping Policy

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1. Order Processing

All orders are processed based on finalized agreements, including confirmed product specifications, quantities, and delivery terms. As we do not support direct online checkout, please contact our sales team for quotations and order arrangements.

2. Shipping Methods

We offer the following shipping methods depending on your order size and location:

• Domestic Freight (within the country/region)
• International Sea Freight (LCL/FCL)
• Containerized Shipping
• Palletized Air Freight (for urgent or small-batch orders)

All shipments are handled in compliance with standard packaging protocols to ensure the safety of our stone products during transportation.

3. Shipping Timeframe

Delivery timelines depend on the following factors:

• Product availability
• Custom production lead time
• Destination country or region
• Freight method (sea/air/land)

Typical shipping times:

• Domestic: 3–7 business days after dispatch
• International: 2–6 weeks depending on port and customs

Specific lead times will be discussed during the quotation and contract process.

4. Shipping Costs

Shipping costs are calculated based on:

• Destination
• Order volume and weight
• Selected freight method

We will provide detailed shipping quotes as part of the project proposal. Customers are welcome to arrange their own logistics if preferred.

5. Packaging & Handling

Our products are packed using:

• Strong wooden crates or pallets
• Moisture-proof wrapping
• Protective padding for fragile items

We ensure all items are handled with care to reduce the risk of breakage or damage during transit.

6. Customs, Duties, and Taxes

For international shipments, the buyer is responsible for customs clearance, import duties, and applicable taxes unless otherwise agreed in the contract. We can provide necessary documentation including:

• Commercial Invoice
• Packing List
• Certificate of Origin
• Bill of Lading

7. Damaged or Lost Shipments

In the event of any shipping issues:

• Please inspect all deliveries upon arrival
• Report damage within 3 working days
• Document the issue with photos and shipping records

We will work with our logistics partners to resolve any incidents fairly and efficiently.

8. Contact Us

For shipping inquiries, freight coordination, or logistics customization, please contact our logistics team:

📧 Email: [email protected]
📞 Phone: +8613032672500
📍 Address: [Qijiazhuang Village, Zanhuang County, Shijiazhuang City, Hebei Province]